Transfer between 2 iLok accounts are handled by iLok.com directly. Within 48 hours after the iLok.com transfer is completed the new user will get access to the Flux:: user download area automatically using his/her iLok user account id.

When a product is activated an annulment of the licence is not possible. If your licences were sent to an iLok account and still are pending for download, should reclamation or a refund be in question, please do not download the licence to your iLok USB key, instead contact your dealer to ensure they agree to a refund. The dealer must then contact the Flux:: sales partner/distributor in your country. PLEASE DO NOT contact Flux:: directly.

If you have purchased your software in the Flux:: online store, you may file a demand for a refund within ten days from your finalized purchase. To do this, please contact Flux:: support direct.
Flux:: First Line Support

In some old Safari versions, downloaded files can be appended with a .bz2 extension. Just remove this unwanted extension to retrieve the original .dmg extension and allow the installers to work.

You can also use Firefox, a great and free browser ; or Chrome.

Our products are compatible with MacOS Tiger (10.4), Leopard (10.5) and Snow Leopard (10.6), in both intel and ppc hardware. You should update your products for compatibility. Latest releases can be found in our download area

Yes. FLUX uses a particular detection algorithm allowing both stereo and MS. 

Note also that the Epure equalizer plug-in features up to 4 MS encoder/decoder and associated I/O routings.

Almost all our software supports up to 8 channels (for exact information on a specific product, see the product page for the actual product).

The dongle free TRIAL versions are limited to mono or stereo operation (Ircam HEar limited to 5.1)

All Flux plug-ins support up 384 KHz operation. Please note that this 8 x fs sampling rate isn't necessarily supported by all possible host applications.

Only the Free Trial versions are limited to 48 KHz and stereo operation.

When running in native mode, the audio processing works internally in 64 bit float precision and up to 384 KHz sample rate.

When running in VS3 DSP mode, the audio processing works internally in 32 bit float precision, up to 384 KHz sample rate.

When running in Avid TDM hardware, the audio processing works internally in 24/48 bit fixed precision